Shipping policy
Thank you for shopping with greylo. We aim to get your order to you as quickly and safely as possible.
Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
Shipping Destinations We ship to the United Kingdom and internationally to over 40 countries worldwide, including the US, Canada, Australia, and across Europe.
Estimated Delivery Times
- United Kingdom: 3–7 business days
- Europe: 7–14 business days
- USA & Canada: 7–14 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 10–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. greylo is not responsible for delays caused by customs.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at mxrtie@outlook.com and we will investigate promptly.